The Marcus Lewis Racquet Club Privacy Policy

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Effective Date: November 18, 2025

1. Introduction: This Privacy Policy describes how Racquet Sports Unlimited LLC dba Marcus Lewis Racquet Club, its subsidiaries and affiliates ("we," "us," or "our") collects, uses, and protects your personal information when you use our recreational activity management services, website, and related platforms. We are committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect: We may collect the following types of personal information:

1. Name, address, phone number, and email address
2. Date of birth and emergency contact information
3. Payment and billing information
4. Activity preferences and participation history
5. Health and safety information relevant to activities (collected only when necessary and with appropriate consent)
6. Photos and videos from events (only with prior written consent, which may be withdrawn at any time)

We automatically collect the following types of personal information:

1. Website usage data and analytics
2. Device information and IP addresses
3. Cookies and similar tracking technologies (see Section 7 for details and opt-out options)

3. How We Use Your Information: We use your personal information to:

1. Provide and manage recreational activity services
2. Process registrations and payments
3. Communicate about activities, schedules, and updates
4. Ensure safety and emergency response capabilities
5. Improve our services and customer experience
6. Comply with legal obligations
7. Send marketing communications (only with your prior express consent, which you may withdraw at any time by following the unsubscribe instructions in our communications or contacting us directly)

4. Information Sharing and Disclosure: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

1. Service providers who assist with our operations (who are contractually obligated to protect your information and use it only for the purposes we specify)
2. Emergency responders when necessary for safety
3. Legal authorities when required by law
4. Activity partners or venues as necessary for service delivery
5. Third parties with your explicit consent

5. Data Security: We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive data, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable Massachusetts law.

6. Your Rights: You have the following rights regarding your personal information:

1. Access your personal information
2. Request correction of inaccurate information
3. Request deletion of your information (subject to legal and contractual limitations, such as records we must retain for tax, legal, or safety purposes)
4. Opt-out of marketing communications
5. File a complaint with the Massachusetts Attorney General's Office or other relevant authorities

7. Cookies and Tracking: Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality. 

8. Children's Privacy: We may collect information from minors under the age of 18 participating in activities only with verifiable parental or legal guardian consent. We comply with the Children's Online Privacy Protection Act (COPPA) for children under 13 and obtain appropriate written permissions before collecting, using, or disclosing any personal information from minors. Parents and guardians have the right to review, request deletion of, and refuse further collection of their child's personal information by contacting us.

9. Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements. Upon expiration of the retention period, we will securely delete or anonymize your personal information.

10. Changes To This Policy: We may update this Privacy Policy periodically. We will notify you of material changes through our website or direct communication.

11. Contact Information: If you have questions about this Privacy Policy or our privacy practices, please contact us at:  Businessmanager@marcuslewisenterprises.com